Exchanges and Returns Policy

At SIENA VARELLI, we want you to enjoy a worry-free shopping experience.

If, for any reason, you need to return an item, we provide a clear, transparent and straightforward returns process.

1. Return Request Period

You have 14 calendar days from the date you receive your order to request a return, in accordance with applicable legislation.

Return requests submitted after this period cannot be accepted.

2. Return Conditions

For a return to be accepted, the product must meet the following conditions:

Be in perfect condition.
Not have been worn, washed or altered.
Retain all original tags.
Be returned in its original packaging, whenever possible.
Show no signs of odours, stains, damage or wear.

SIENA VARELLI reserves the right to reject any return that does not meet these conditions.

3. Return Costs

When a return is requested at the customer's discretion—for example, because the product is not to their liking, the wrong size was selected or they simply no longer want the item—a €15 return fee will apply and will be deducted from the corresponding refund.

In these cases, the customer must follow the instructions provided by our customer service team to return the item.

4. Defective, Damaged or Incorrect Products

If you receive a product that is defective, damaged in transit or different from the item ordered, you must notify us within a maximum of 48 hours of receiving the order.

To help us review the issue as quickly as possible, you will need to provide clear photographs of the product and, whenever possible, a video clearly showing the issue.

Once the request has been reviewed, SIENA VARELLI may offer, as appropriate:

A replacement product at no additional cost.
Replacement with the correct item.
A refund, where applicable.

In these cases, SIENA VARELLI will cover all costs arising from the issue, provided that the issue has been verified by our team.

5. Requesting a Return

To make the process faster and easier, customers may request a return directly through their customer account by accessing the “My Orders” section.

From there, customers can:

Request a return for their order.
Select the reason for the return.
Upload photographs of the product.
Upload a video where there is an issue with the product.
Add comments or additional information.

Customers who do not have a customer account may also request a return by contacting us at:

Email: contacto@sienavarelli.com

Please provide the following information:

Order number.
Full name.
Reason for the return.
Photographs or videos where there is an issue with the product.

Once we receive the request, our team will review the information provided and inform the customer of the steps required to complete the return process.

We respond to most requests within 24 to 48 business hours.

6. Refunds

Once the returned item has been received and we have confirmed that it meets the conditions set out in this policy, we will approve the corresponding refund.

As an alternative, SIENA VARELLI voluntarily offers customers the option of receiving the return amount as store credit, which may be used towards any future purchase from our online store.

During certain campaigns or promotions, this store credit may include additional benefits or bonus credit.

If the customer prefers to receive the refund through the same payment method used for the original purchase, and is entitled to do so under applicable legislation, they may request this without any issue.

When a refund is issued to the original payment method, the amount may take approximately 3 to 5 business days to appear in the customer's account, depending on their bank or payment provider.

7. Exchanges

We currently do not offer direct exchanges for a different size, colour or style.

If you would like a different product, you may:

Request a return of the item received and place a new order.
Voluntarily choose to receive the return amount as store credit and use it immediately towards a new purchase.

Our customer service team will be available to assist you throughout the process.

8. Items Not Eligible for Return

Products cannot be returned if they:

Have been worn or used.
Show damage caused by improper use.
Do not have their original tags.
Have been altered by the customer.
Do not meet the conditions set out in this policy.
Are returned in a condition different from the condition in which they were delivered.

9. Customer Service

If you have any questions about our Exchanges and Returns Policy, we will be happy to assist you.