Shipping Policy

At SIENA VARELLI, we work to provide a safe, transparent and efficient shopping experience from the moment you place your order until your purchase is delivered.

Free Shipping

We offer free tracked shipping on all orders placed within Spain.

Order Processing

All orders are prepared and processed within approximately 24 to 48 business hours after payment confirmation.

Our team carefully checks each order before dispatch to ensure that it arrives in the best possible condition.

Delivery Time

The estimated delivery time is 5 to 10 business days from the date the order is dispatched.

Although most orders arrive within the estimated delivery timeframe, delivery times may occasionally be extended during promotional campaigns, periods of high demand, public holidays or due to circumstances beyond the control of SIENA VARELLI, such as logistics or carrier-related delays.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking information so that you can check the status of your shipment at any time.

If you do not receive the email within a reasonable period of time, we recommend checking your spam or junk mail folder or contacting our customer service team.

Shipping Address

It is the customer's responsibility to provide a complete and accurate delivery address.

SIENA VARELLI shall not be responsible for delays, additional costs or delivery issues caused by incorrect or incomplete addresses or inaccurate contact details provided during the checkout process.

Issues During Transit

If your order arrives damaged, incomplete or has any other issue related to transportation or delivery, we recommend contacting us as soon as possible at contacto@sienavarelli.com so that we can provide a solution as quickly as possible.

Shipping Area

We currently ship within Spain.

Contact

If you have any questions regarding your order or the shipping process, you can contact our customer service team at:

Email: contacto@sienavarelli.com

We respond to most enquiries within 24 to 48 business hours.